We attach great importance to the transparent handling of personal data. This privacy policy provides information on what personal data we collect, for what purpose and to whom we pass it on. To ensure a high level of transparency, this privacy policy is regularly reviewed and updated.
Who are we?
We are a small team of developers who develop the “Crow Backup” programme and operate this website. Find out more on our team page. We are based in Lucerne (Switzerland) and can be reached via our contact form.
General principles
What data we collect from you and from whom we receive this data
In principle, we want to store as little user data as possible. Nevertheless, we need to store the following types of data in order to ensure an optimal user experience:
- Data to improve Crow Backup: Analytics data from our website, user feedback submitted
- Data for operating Crow Backup: Login & security data, current IP addresses so that you can find your friends, used language. Temporarily your encrypted backups if your friends cannot be reached directly.
Embedded content from other websites
Posts on this website may contain embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves exactly as if the visitor had visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking services and record your interaction with this embedded content, including your interaction with the embedded content if you have an account and are logged in to this website.
Under what conditions do we process your data?
We treat your data confidentially and in accordance with the purposes set out in this privacy policy. We pay attention to transparent and proportionate processing.
How can you withdraw your consent?
You have the option to have your account and thus your data deleted at any time by sending a corresponding request via our contact form. Data processing that has already taken place is not affected by this.
In which cases can we pass on your data to third parties?
We endeavour not to pass on any data to third parties. However, embedded media and links may pass on information about your visit to third parties, particularly when you visit our website.
How long do we store your data?
We only store personal data for as long as is necessary to fulfil the individual purposes for which the data was collected.
Data that we store when you visit our website is stored for twelve months. An exception applies to analysis and tracking data, which may be stored for longer.
We store contract data for longer, as we are obliged to do so by law. In particular, we must store business communications, concluded contracts and accounting documents for up to 10 years. If we no longer need such data from you to perform the services, the data will be blocked and we will only use it for accounting and tax purposes.
How do we protect your data?
We will keep your data secure and take all reasonable steps to protect your data from loss, access, misuse or alteration.
Within our website, we use the SSL (Secure Socket Layer) method in conjunction with the highest level of encryption supported by your browser.
What rights do you have?
Right to information
You can request information about the data we have stored about you at any time. To do so, please use our contact form. We may then ask you for proof of identity.
You also have the right to receive your data in a commonly used file format if we process your data automatically and if:
- you have given your consent to the processing of this data; or
- you have disclosed data in connection with the conclusion or fulfilment of a contract.
We may restrict or refuse to provide information or data if this conflicts with our legal obligations, our own legitimate interests, public interests or the interests of a third party.
The processing of your request is subject to the statutory processing period of 30 days. However, we may extend this period due to a high volume of enquiries, for legal or technical reasons or because we require more detailed information from you. You will be informed of the extension in good time, at least in text form.
Cancellation and rectification
You have the option of requesting the deletion or correction of your data at any time. We may reject the request if statutory provisions oblige us to store the data for a longer period or to retain it unchanged or if your request conflicts with a legal authorisation.
Please note that exercising your rights may be in conflict with contractual agreements and may have a corresponding impact on the performance of the contract (e.g. premature cancellation of the contract or cost consequences).
Legal process
If you are affected by the processing of personal data, you have the right to enforce your rights in court or to file a complaint with the competent supervisory authority. The competent supervisory authority in Switzerland is the Federal Data Protection and Information Commissioner: https://www.edoeb.admin.ch
Changes to the privacy policy
We may change this privacy policy at any time. The changes will be published on our website, you will not be informed separately.
Individual data processing operations
Provision of the website and creation of log files
What information do we receive and how do we use it?
When you visit, certain data is automatically stored on our servers or on servers of services and products that we purchase and/or have installed for system administration, statistical, backup or tracking purposes. These are
- the name of your internet service provider;
- your IP address (under certain circumstances)
- the version of your browser software
- the operating system of the computer used to access the URL
- the date and time of access
- the website from which you visit the URL
- the search terms you used to find the URL.
Why are we allowed to process this data?
This data cannot be assigned to a specific person and is not merged with other data sources. The log files are stored in order to guarantee the functionality of the website and to ensure the security of our information technology systems. This is our legitimate interest.
How can you prevent data collection?
The data is only stored for as long as is necessary to fulfil the purpose for which it was collected. Accordingly, the data is deleted at the end of each session. The storage of log files is absolutely necessary for the operation of the website; you therefore have no option to object to this.
Google Analytics
We use Google Analytics on our website, a web analytics service provided by Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; “Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyse how users use the site.
The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. However, if IP anonymisation is activated on this website, your IP address will first be truncated by Google within member states of the European Union or in other signatory states to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and truncated there.
On behalf of the operator of this website, Google will use this information to analyse your use of the website, to compile reports on website activity and to provide other services relating to website activity and internet usage to the website operator.
The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data.
You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.
Microsoft Clarity
Our website uses Microsoft Clarity, a web analytics service provided by Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA. Microsoft Clarity helps us to better understand user behaviour on our website by recording interactions such as clicks, scrolling and mouse movements. This enables us to optimise the user experience on our website.
Microsoft Clarity uses cookies and other technologies to collect data such as IP addresses, browser type, operating system, pages visited, time spent on the site and other similar information. This data is anonymised and is used to identify user trends and continuously improve our website.
Microsoft stores this data securely and takes appropriate data protection measures to protect it from unauthorised access. The data is not used to personally identify individual users.